Privacy and Security Statement



Grand Rock is very aware that making a purchase requires trust on your part. Grand Rock thanks you for that trust, and will work at guaranteeing protection of your personal information. Your personal information including, name, address, telephone number, email address, and credit card information will only be used as set forth in this Privacy and Security Statement.

Your personal information will never be sold or rented to ANY third party under any circumstances, in the ordinary course of business. We do share customer information with representatives, trusted service providers, and contractors for the limited purpose of fulfilling customer orders. It is also used in offering certain products and services in connection with our website; communicating to customers; providing customer service; providing a personal shopping experience; and completing a credit card transaction.

Grand Rock will collect your name, credit card type, billing address for said credit card, credit card number and expiration date when a purchase is made. Please note that credit card information will only be retained until the order has processed. Once completed, this information will be deleted. We also collect shipping information including, name, address, phone number, and email address for intended recipient.

Grand Rock will not sell these products to children. are under 18, please ask your parents for help to process the purchase.

Refunds and Exchanges

  • A 20% re-stocking fee applies to ALL returned merchandise. (Shipping cost are NON refundable)
  • All returns must be postmarked within 15 days of purchase.
  • Call in advance for a RMA Number. (Return Merchandise Authorization)

Return Merchandise with RMA # (Clearly Marked on the outside of package) to:

  • 395 Fountain Ave.
  • Painesville, OH 44077-1209
  • (440) 639-2000

Returns sent without an RMA # will be returned to sender.

Canceling Orders

All orders that are phoned in and canceled BEFORE shipping will be refunded at no charge. (All cancellations MUST be phoned in)

Orders that have already been shipped please see above for the Refund andExchange policy.

Opt-Out Right / Correcting Personal Data

As mentioned above Grand Rock does not offer any customer information to any third party companies. However you do have the right to opt-out from having your personal information used by Grand Rock for secondary purposes, like promotional correspondences to the visitor. (Credit card information will NEVER be retained by Grand Rock).

Grand Rock reserves the right to modify or amend this policy at any time. Any significant changes to the policy will be posted on the main store page, for a period of at least 1 month after the change takes effect.