Note: To expedite your claim, please provide all necessary documentation with your claim form. This includes any photos for damage or warranty claims, statements or original invoices.
No items will be accepted for return without approval through a Return Goods Authorization (RGA) number. This number must be visible on all packaging and shipments.
All claims for items missing from an order, or items received in error - not damaged items or freight claims - must be requested from Grand Rock Co. within 3 working days of receipt of order. All other returns that are not due to damage or warranty will be subject to a 15% restocking fee. All returns must be in resalable condition. Returns must be made within 30 days of original purchase date. See Grand Rock's Freight/Shipping Policy for further details.
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Grand Rock Company, Inc.
395 Fountain Ave
Painesville, OH 44077
Phone: 440-639-2000 Fax: 440-639-2010
Toll Free: 800-321-3674 (USA and Canada)